great expectations?

Continuing our look at the Synovate research done for the Rottnest Island Authority…

Nearly a third of people stayed in villas; 19 per cent were in units; Kingstown was eight per cent; tents seven per cent.

Ten per cent of people were either dissatisfied or very dissatisfied with the accommodation, with another 20 per cent neutral: neither satisfied or dissatisfied.

The greatest unhappiness is with the linen and bedding: 26 per cent either dissatisfied or very dissatisfied, and 27 per cent neutral. Only 47 per cent were satisfied or very satisfied.

Furniture and fittings weren’t far behind in the unhappiness stakes. 22 per cent either dissatisfied or very dissatisfied, and 25 per cent neutral.

The ratings for standard of accommodation, cleanliness, cutlery and crockery, maintenance services and luggage delivery were better.

Overall, there were high levels of satisfaction with accommodation: bungalows fared the best, while cottages fared the worst. Tents and villas were the only types that had some very dissatisfied people.

People liked the guided tours, although 80 per cent of visitors said they didn’t go on the two-hour coach tour, or see the Oliver Hill guns and tunnels, or go on quokka walks or Aboriginal history tour or visit the lighthouse.

Expectations: 10 per cent of visitors said their expectations weren’t met – up from six per cent in 2004/05.

A fifth said their expectations were exceeded, and 69 per cent said their expectations were met.
The vast majority of people said they would return to Rotto and would recommend it to others.

A future post will look at the results for ‘Boaters Visiting Rottnest Island’.